When generating a return label, you only get one chance when loading the label to print it. Please only go to generate the label if you are connected to a printer. Do not generate it on a device that is not immediately attached to a printer. If you have generated the return label once, and it did not generate, it will not allow you to generate again due to it already being produced. In this case scenario, please give us a call at 1-800-BERETTA Ext 2001 and we can send you a link to a new label or a physical return label via USPS. The physical label will take about a week to arrive, it will be in small bubble mailer. Once received, when you package the item up to return, make sure to include your contact information and order number within the package.